Frequently Asked Questions
Q. How do you get the images onto the products?
A. We use a process called "sublimation", where a special ink is dyed into the product. There is no "heat transfer" where you can feel anything on the products. A blank shirt feels exactly the same as a sublimated shirt, and the image will not peel off!
Q. How do I get my photos to you?
A. You can email us your digital photos. The higher quality the file, the better your image will come out. We suggest at least 96 dpi and 4"x6" size. You can also mail us your actual photos, and we will return them with your order!
Q. How do I get my order?
A. For local orders (Antioch, CA area), we can arrange pick-up of your order. All other orders will be shipped, and you will be quoted the shipping cost before you confirm your order. Most small orders are shipped within 1-2 business days! Larger order production times may vary...please email us for a production time estimate.
Q. Which shipping option should I choose?
A. If you need your order within the next couple days, please contact us to make sure we have the item in stock, and to choose the correct shipping option.
Express mail is either a 1 or 2 day guaranteed delivery time, but please remember that we have to make the order before it can be shipped.
Fedex Ground shipping takes 1-5 business days depending on your location. Click here for a delivery time map. From our experience, fedex ground shipping is quite reliable in terms of delivery time.
Q. Why didn't I find you before I paid twice as much at the mall for low quality products?
A. We don't know! Be sure to bookmark our site and keep us in mind for all of your gift and award needs!